Got a question? We're here to help! Here's how you can contact us. Be sure to check out our FAQs for quick answers to Bradley product questions.
Bradley Smoker North America
Bradley Smoker Inc.
102 – 18651 52 Ave.
Surrey, BC
V3S 8E5
Bradley Smoker (USA) Inc.
644 Enterprise Ave.
Galesburg, IL, USA
61401
phone us
Our phone lines are open 8:00 a.m. to 4:00 p.m. CT
Monday through Friday
For Customer Support, please have your serial number ready.
For in-person technical support, please phone for an appointment.
Customer Service Toll Free:
Canada: 1-855-772-3539
United States: 1-866-508-7514
Warranty Registration
Email or send us a message
Send inquiries to support@bradleysmoker.com or send us a message through the form below
For warranty and service related inquiries, please insert your model and serial numbers.
When you call Bradley Smoker during our normal business hours—8:00 A.M. to
4:00 P.M. CST, Monday through Friday—you’ll be connected with a live customer service representative who is not only knowledgeable but also passionate about our products.
As a proud family-owned company, we believe in the power of personal connection and genuine care. Every team member shares our commitment to making you as happy as possible with your Bradley Smoker experience.
If you call outside of these hours, please leave a voice message or send an email to support@bradleysmoker.com, and a dedicated member of our family will get back to you promptly on the next business day. We take pride in the fact that you’re speaking with real people who are passionate about Bradley Smoker and committed to ensuring your satisfaction.
Thank you for choosing Bradley Smoker, where family values and personal service are at the heart of everything we do.